FAQs

Store Name: Tarzsin
Website: https://tarzsin.com/
Contact Email: support@tarzsin.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

This FAQ page is designed to provide quick and clear answers to the most common questions about shopping with Tarzsin. It complements our Shipping Policy, Return & Refund Policy, Terms of Service, Privacy Policy, Payment Methods Policy, and Cancel / Change Order Policy.

1. What products does Tarzsin sell?

Tarzsin specializes in footwear, including:

• Boots
• Loafers & Slip-Ons
• Pumps
• Slippers

All products are carefully selected and described on individual product pages.

2. Where does Tarzsin ship?

Tarzsin currently ships within the United States only.

We do not ship to:

• P.O. Boxes
• APO/FPO addresses
• International destinations

Shipping availability may change in the future.

3. How much does shipping cost?

Tarzsin offers flat-rate standard shipping on all eligible orders.

Shipping costs are displayed at checkout before payment is completed.

4. How long does delivery take?

Delivery time includes handling time + transit time.

Delivery times are estimates and may vary due to carrier conditions or external factors.

5. What is the order cut-off time?

• 5:00 PM EST
• Monday – Friday

Orders placed after the cut-off time, on weekends, or on holidays are processed the next business day.

6. Which carriers deliver Tarzsin orders?

Tarzsin uses trusted national carriers, including:

• USPS
• UPS
• FedEx

The carrier is selected automatically based on destination and logistics.

7. Will I receive tracking information?

Yes. All orders include tracking.

• A tracking number is emailed once the order ships
• Tracking updates may take up to 24 hours to appear

Customers are responsible for monitoring their shipment status.

8. Can I cancel or change my order?

Yes, but only before the order ships.

• Cancellations and changes are subject to order status
• Requests must be sent as soon as possible

Once an order has shipped, it cannot be canceled or modified.

9. How do I request a cancellation or change?

Email support@tarzsin.com with:

• Your order number
• Your request (cancel or change)

Approval is not guaranteed if processing has already begun.

10. What payment methods are accepted?

Currently, Tarzsin accepts only:

• PayPal
• Venmo

No other payment methods are supported at this time.

11. When will my payment be charged?

Payment is charged immediately at checkout.

Orders are not processed or shipped until payment authorization is successfully completed.

12. Can I return my order?

Yes. Tarzsin accepts eligible returns within 30 days of delivery.

To qualify:

• Items must be unused and unworn
• Original packaging must be included
• Return authorization is required

Please review the Return & Refund Policy for full details.

13. How long do refunds take?

Approved refunds are processed within 12 days after return approval.

Refunds are issued to the original payment method only.

No restocking or processing fees are charged.

14. Are shipping costs refundable?

• Original shipping fees are non-refundable
• Shipping costs may be refunded if the return is due to a Tarzsin error

Return shipping costs are generally the customer’s responsibility.

15. Do you offer exchanges?

No. Tarzsin does not offer direct exchanges.

To receive a different size or style:

• Return the original item (if eligible)
• Place a new order separately

16. What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect:

• Contact support@tarzsin.com within 48 hours of delivery
• Include photos and your order number
• Do not use the item

Our support team will assist with resolution.

17. What if my package is lost?

If tracking shows no movement or delivery issues:

• Contact our support team within 7 days of the expected delivery date
• Provide your order number and tracking details

We will assist with investigation and next steps.

18. How do I contact customer support?

You can reach Tarzsin customer support at:

• Email: support@tarzsin.com
• Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond within 24 business hours.

19. Is my personal information secure?

Yes. Tarzsin takes data protection seriously.

• Payments are processed securely by PayPal and Venmo
• Personal data is protected according to our Privacy Policy
• Sensitive payment information is never stored on our servers

20. Where can I find your policies?

All official policies are available on the Tarzsin website, including:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Payment Methods Policy
• Cancel / Change Order Policy

We encourage customers to review these policies before purchasing.