Return & Refund Policy

Store Name: Tarzsin
Website: https://tarzsin.com/
Contact Email: support@tarzsin.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Tarzsin, customer satisfaction is taken seriously. We design our return and refund process to be clear, fair, and straightforward, ensuring confidence when shopping for Boots, Loafers & Slip-Ons, Pumps, and Slippers. This Return & Refund Policy explains eligibility, timelines, procedures, and important conditions associated with returns and refunds.

By placing an order with Tarzsin, you agree to the terms outlined below.

Overview of Return & Refund Terms

All eligible returns and refunds are handled in accordance with this policy.

Return Eligibility

You may request a return if all of the following conditions are met:

• The return request is made within 30 days of the delivery date
• The item is unused, unworn, and unwashed
• The item is in original condition, including original packaging
• All tags, labels, and accessories are included
• Proof of purchase (order number or confirmation email) is provided

Items that do not meet these conditions may be refused or returned to the customer.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items are not eligible for return:

• Items showing signs of wear, use, or damage caused after delivery
• Products returned without original packaging or components
• Items damaged due to improper use, care, or storage
• Returns requested after the 30-day return window

Tarzsin reserves the right to determine the condition and eligibility of returned items upon inspection.

Return Window

The 30-day return period begins on the date the order is marked as delivered by the carrier.

Return Timeline Summary

Return requests submitted after the 30-day window will not be approved.

How to Initiate a Return

To begin a return, please follow these steps:

1. Email support@tarzsin.com
2. Include your order number and reason for return
3. Wait for return authorization instructions from our support team

Returns sent without prior authorization may not be accepted or processed.

Return Shipping

• Customers are responsible for safely packaging returned items
• Returned items must be shipped using a trackable shipping method
• Tarzsin is not responsible for lost or damaged return shipments

Once your return is received, it will be inspected to ensure it meets eligibility requirements.

Condition Inspection

All returned items are subject to inspection upon arrival at our facility.

If an item is found to be:

• Worn
• Used
• Damaged
• Missing components

The return may be rejected, and the item may be sent back to the customer at their expense.

Refund Policy

Refund Eligibility

Refunds are issued once:

• The returned item is received
• The item passes inspection
• The return is approved

Refunds are processed to the original payment method used at checkout.

Refund Processing Time

Approved refunds are processed within 12 days from the date the return is approved.

Refund Timeline Table

Please note that while Tarzsin processes refunds promptly, additional time may be required for your bank or payment provider to reflect the funds.

No Fees Policy

Tarzsin does not charge:

• Restocking fees
• Processing fees
• Refund fees

The full product price paid will be refunded, excluding original shipping costs (unless the return is due to an error on our part).

Shipping Costs & Refunds

• Original shipping charges are non-refundable
• If an item is returned due to a Tarzsin error (wrong item, defective product), original shipping costs may be refunded
• Return shipping costs are not reimbursed unless otherwise stated

Exchanges

At this time, Tarzsin does not offer direct exchanges.

If you would like a different size, style, or color:

• Please return the original item following this policy
• Place a new order for the desired item

This ensures faster processing and inventory accuracy.

Damaged or Defective Items

If your order arrives damaged or defective:

• Contact support@tarzsin.com within 48 hours of delivery
• Provide clear photos of the item and packaging
• Include your order number

Claims submitted outside this timeframe may not be eligible for resolution.

Upon verification, Tarzsin will offer an appropriate solution, which may include a replacement or refund.

Incorrect Items

If you receive an item that differs from what you ordered:

• Notify us within 48 hours of delivery
• Do not use the item
• Keep all original packaging

Once confirmed, Tarzsin will provide further instructions and resolve the issue accordingly.

Lost or Missing Returns

Tarzsin is not responsible for returns that are lost or delayed during transit back to us.

We strongly recommend:

• Using a carrier with tracking
• Retaining proof of shipment

Returns without tracking cannot be guaranteed for refund approval.

Refund Method

Refunds are issued to the same payment method used at checkout. We cannot redirect refunds to alternative accounts or payment methods.

Processing Delays

Refund processing times may be extended during:

• Peak shopping seasons
• Promotional events
• Carrier delays
• High return volume periods

Any delays will remain within reasonable processing limits.

Business Days Definition

For this policy, business days are defined as:

• Monday through Friday
• Excluding U.S. federal holidays

Customer Support

For return or refund inquiries, please contact:

• Email: support@tarzsin.com
• Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Our support team aims to respond within 24 business hours.

Policy Modifications

Tarzsin reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting on our website. Customers are encouraged to review this policy before completing a purchase.