Shipping Policy

Store Name: Tarzsin
Website: https://tarzsin.com/
Contact Email: support@tarzsin.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Tarzsin is committed to delivering high-quality footwear with reliable, transparent, and efficient shipping practices. This Shipping Policy explains how orders are processed, shipped, and delivered, including timelines, costs, delivery partners, and tracking details. By placing an order with Tarzsin, you agree to the terms outlined below.

This policy applies to all products sold by Tarzsin, including but not limited to Boots, Loafers & Slip-Ons, Pumps, and Slippers.

Shipping Coverage

Tarzsin currently ships orders within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless explicitly stated on a product page or during checkout.

All shipments are fulfilled from our partnered fulfillment facilities and shipped via trusted national carriers to ensure timely and secure delivery.

Shipping Carriers

To provide dependable service and flexible delivery options, Tarzsin works with the following carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The selected carrier for each order is determined based on destination, package weight, service availability, and operational efficiency. Carrier selection cannot be manually changed after an order is placed.

Shipping Cost

Tarzsin offers flat-rate shipping on all eligible orders.

Shipping Cost Table

• The flat shipping rate applies per order, not per item.
• Shipping charges are calculated and displayed at checkout before payment is completed.
• No additional handling or fuel surcharges are applied.

Order Processing & Handling Time

All orders placed with Tarzsin are subject to a handling time of 1 business day before shipment.

Order Cut-Off Time

• 5:00 PM EST
• Monday – Friday
• Orders placed after 5:00 PM EST, on weekends, or on federal holidays will be processed the next business day.

Handling Time Summary

During high-volume periods, promotional events, or seasonal sales, processing times may remain within the stated handling window, but minor delays may occur. Customers will be notified if an exception applies to their order.

Shipping Transit Time

Once an order has been processed and handed over to the carrier, delivery typically occurs within 2 to 6 business days, depending on destination and carrier performance.

Estimated Delivery Timeline

Delivery times are estimates, not guarantees. Factors such as weather conditions, carrier delays, incorrect address details, or peak shipping seasons may impact actual delivery dates.

Order Tracking

All Tarzsin shipments include tracking information.

• A tracking number is issued once the order ships.
• Tracking details are sent via email to the address provided at checkout.
• Tracking information may take up to 24 hours to update after shipment confirmation.

Customers are responsible for monitoring tracking updates and ensuring availability to receive packages upon delivery.

Delivery Attempts & Failed Deliveries

If a delivery attempt is unsuccessful due to reasons such as:

• Incorrect or incomplete address
• No secure delivery location
• Refusal of delivery
• Failure to retrieve the package from the carrier

The carrier may return the package to Tarzsin or hold it temporarily at a local facility. Additional shipping charges may apply for reshipment if the issue was not caused by Tarzsin.

Tarzsin is not responsible for delays or losses resulting from customer-provided address errors.

Address Accuracy

Customers must ensure that all shipping information is complete and accurate at the time of checkout.

• Address changes cannot be guaranteed once an order has been processed.
• Orders shipped to incorrect addresses provided by the customer are not eligible for free reshipment or refund.

If you notice an error in your shipping address, contact support@tarzsin.com immediately. We will attempt to update the order if it has not yet been shipped.

Shipping Confirmation

Once your order ships, you will receive a Shipping Confirmation Email that includes:

• Carrier name
• Tracking number
• Estimated delivery window

If you do not receive a shipping confirmation within 2 business days after placing your order, please contact our support team.

Delays & Service Interruptions

While Tarzsin works closely with reliable carriers, shipping delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Carrier operational disruptions
• Public holidays
• Natural disasters
• National or regional emergencies

In such cases, delivery timelines may be extended. Tarzsin is not liable for delays caused by third-party carriers once the shipment has been transferred.

Lost or Damaged Packages

Lost Packages

A package may be considered lost if tracking shows no movement for an extended period or if the carrier confirms non-delivery.

If you believe your order is lost:

• Contact support@tarzsin.com within 7 days of the expected delivery date.
• Provide your order number and tracking information.

We will initiate a carrier investigation and determine the appropriate resolution.

Damaged Packages

If your package arrives damaged:

• Retain all original packaging
• Take clear photos of the damage
• Contact our support team within 48 hours of delivery

Claims submitted outside this timeframe may not be eligible for resolution.

Partial Shipments

In some cases, orders containing multiple items may ship separately due to inventory availability or fulfillment logistics. If this occurs:

• Each shipment will have its own tracking number
• No additional shipping charges will be applied

Business Days Definition

For the purposes of this policy, business days are defined as:

• Monday through Friday
• Excluding U.S. federal holidays

Customer Support

Our customer support team is available to assist with shipping-related inquiries during the following hours:

• 8:00 AM – 7:00 PM (EST)
• Monday – Saturday
• Email: support@tarzsin.com

We aim to respond to all inquiries within 24 business hours.

Policy Updates

Tarzsin reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon publication on the website. Customers are encouraged to review this policy periodically before placing an order.